% >>> WELCOME TO "NOON WEDNESDAY,"
% I'M MARISA WOJCIK, PBS
% JOURNALIST WITH "HERE & NOW" ON
% PBS WISCONSIN.
% TODAY IS SEPTEMBER 1.
% THE CITY OF MADISON IS LAUNCHING
% ITS FIRST UNARMED PROGRAM CALLED
% ALTERNATIVE RESPONSE EMERGENCY
% SERVICES TO RESPOND TO HEALTH
% RELATED CALLS RATHER THAN THE
% POLICE.
% JOINING US TODAY TO EXPLAIN HOW
% IT WORKS IS CH É STEDMAN, CHIEF
% ASSISTANT OF THE MADISON FIRE
% DEPARTMENT.
% HAPPY TO HAVE YOU HERE TODAY.
% >> HAPPY TO BE HERE.
% >> JUST TO START, HOW DOES THIS
% NEW PROGRAM EMBEDDED WITHIN THE
% FIRE DEPARTMENT INSTEAD OF LAW
% ENFORCEMENT WORK?
% >> YEAH.
% SO IT IS A 911 SERVICE, SO ANY
% EMS, LAW ENFORCEMENT, OR FIRE
% RELATED CALLS THAT COME THROUGH
% 911 ALL GET TRIAGED TO THE
% APPROPRIATE RESOURCE, RIGHT, AS
% THAT SYSTEM WORKS.
% THIS IS JUST AN EXTRA RESOURCE,
% AND THIS PARTICULAR TEAM HAS A
% COMMUNITY PARAMEDIC FROM THE
% FIRE DEPARTMENT AND A CRISIS
% WORKER FROM JOURNEY MENTAL
% HEALTH THAT CAN RESPOND TO
% NONVIOLENT BEHAVIOR HEALTH%RE
LATED EMERGENCIES COMING
% THROUGH THE 911 CENTER.
% >> AND SO HOW DO YOU DECIDE IF A
% CALL IS ANSWERED BY THIS TEAM OR
% BY POLICE, ESPECIALLY IF TIME IS
% OF THE ESSENCE?
% >> YEAH.
% SO THE 911 DISPATCHERS AND THE
% CALL TAKERS IN THE 911 CENTER
% ARE INTEGRAL TO THIS AND HAVE
% DONE A LOT OF TRAINING AROUND
% IT.
% THIS IS SOMETHING THEY HAVE
% ALREADY DONE.
% THEY ARE VERY AWARE OF THE
% QUESTIONS THEY NEED TO ASK THE
% PEOPLE THAT ARE CALLING 911 AND
% TO SEND THE RIGHT RESOURCE.
% THEY HAVE DONE THAT FOR DECADES
% AND DECADES.
% NOW THEY JUST HAVE TO MAKE SURE
% THIS TEAM FOLLOWS A PARTICULAR
% SET OF PROTOCOL QUESTIONS, SUCH
% AS, YOU KNOW, WITH THE
% BEHAVIORAL HEALTH EMERGENCY%
GOING ON, IS THERE DANGER
% INVOLVED?%WEAPONED INVOLVED?
% SOMEBODY ON SCENE BEING VIOLENT?
% IF ANY OF THE QUESTIONS ARE
% ANSWERED TO THE NECESSITY OF
% HAVING LAW ENFORCEMENT THERE
% BECAUSE OF SOME SORT OF VIOLENT
% SITUATION GOING ON, THEN LAW
% ENFORCEMENT WILL STILL BE SENT
% IN FIRST TO MAKE SURE THAT SCENE
% IS SAFE.
% IF THE INFORMATION FROM THE 911
% CALLER IS THAT, YES, THIS IS A,
% YOU KNOW, A SAFE SITUATION, BUT
% THERE IS SOMEBODY HAVING A
% BEHAVIORAL HEALTH EMERGENCY,
% THEN THEY SEND THE CRISIS
% RESPONSE TEAM, OR CARES TEAM,
% DIRECTLY TO THE SCENE.
% THE 911 CENTER IS A VERY
% IMPORTANT PARTNER IN THIS, AND
% IT IS REALLY THEM STILL DOING
% THE SAME JOB THEY'VE ALWAYS DONE
% WITH JUST EXTRA RESOURCES
% AVAILABLE TO THEM.
% >> AND WHAT EXACTLY ARE THE
% FIRST RESPONDERS, THIS TEAM OF
% TWO, DOING WHEN THEY RESPOND TO
% A SCENE?
% >> YEAH.
% SO, FORTUNATELY, THE INFORMATION
% FROM THE 911 CENTER AND THE
% QUESTIONS WE'RE ASKED THERE ALL
% GET LOADED INTO A COMPUTER AIDED
% DISPATCH SYSTEM, AND SO ALL OF
% THAT INFORMATION SHOWS UP ON A
% COMPUTER THAT THE RESPONDERS
% HAVE AVAILABLE TO THEM SO THEY
% CAN KIND OF SEE WHAT THE
% INFORMATION IS, KIND OF KNOW
% WHAT THEY ARE WALKING INTO, AND
% THEIR JOB REALLY IS TO INITIALLY
% DEESCALATE THE SITUATION AND
% MAKE SURE THAT THEY PROVIDE AN
% APPROPRIATE INTERVENTION, AND
% WHETHER THAT'S A BEHAVIORAL
% HEALTH INTERVENTION ON THE PART
% OF THE JOURNEY CRISIS WORKER OR
% SOME SORT OF MEDICAL ASSESSMENT
% BY THE MEDICAL PARAMEDIC, THOSE
% FOLKS AT THE SCENE CAN MAKE THE
% DECISION, WHICH PROTOCOLS TO
% FOLLOW, WHICH INTERVENTION IS
% MOST APPROPRIATE, AND MOST
% IMPORTANTLY, WITH PROGRAMS LIKE
% THIS AROUND THE COUNTRY, WE FIND
% PEOPLE IN SOME SORT OF MENTAL
% HEALTH CRISIS OR BEHAVIORAL
% HEALTH CRISIS, THEY TEND TO NOT
% WANT TO SEE FOLKS WALKING IN
% WITH GUNS, RIGHT, AND SO NO
% MATTER HOW GOOD LAW ENFORCEMENT
% IS AT THEIR JOB, NO MATTER HOW
% GOOD THEY ARE AT DEESCALATING
% THE SCENE, JUST THE PRESENCE OF
% A UNIFORM AND A GUN ON THEM CAN
% EXACERBATE THE SITUATION.
% THESE ARE NOT IN FORMAL
% UNIFORMS, NOT RESPONDING IN
% LIGHTS AND SIRENS AND A BIG FIRE
% TRUCK.
% WE HOPE INITIAL DEESCALATION IS
% POSSIBLE.
% AFTER THIS, IT IS ABOUT
% PROVIDING THE APPROPRIATE
% INTERVENTION CORE WITH THE%PE
RSON AT THAT TIME, AND EVEN
% THEN REFERRING THEM TO THE
% APPROPRIATE MENTAL HEALTH
% RESOURCES WITHIN THE COMMUNITY
% SO WE CAN WORK WITH THEM ON
% SCENE BUT ALSO DRIVE THEM TO THE
% APPROPRIATE FACILITY SPECIFIC TO
% THEIR NEEDS.
% >> AND SO IF IT IS NEEDED, WILL
% THERE BE A POSSIBILITY OF, IN
% SOME CASES, OFFICERS INTERVENING
% AFTER THE TEAM OF TWO OF MENTAL
% HEALTH RESPONDERS GET TO THE
% SCENE AND MAYBE THINGS CHANGE?
% >> YEAH.
% CERTAINLILY.
% IF THEY ARE UNABLE TO DEESCALATE
% THE SITUATION OR ANY SENSE THERE
% IS SOMETHING ILLEGAL GOING ON,
% THEN, OF COURSE, LAW ENFORCEMENT
% RESOURCES WOULD NEED TO BE
% BROUGHT IN, BUT THE INTENT OF
% THE TEAM IS TO NOT HAVE THESE
% PEOPLE THAT WE CONSIDER TO BE
% PATIENTS, RIGHT, THAT NEED MORE
% HELP ON THE MEDICAL SIDE OF
% BEHAVIORAL HEALTH AND HOPEFULLY
% KEEPING THEM OUT OF THE LAW
% ENFORCEMENT WORLD IN GENERAL, IF
% THEY ARE NOT NEEDED THERE, THESE
% FOLKS DON'T NEED TO BE CONTACTED
% AND SET DOWN A PATH TOWARDS JAIL
% WHEN THE PATH REALLY THAT'S
% GOING TO HELP THEM IS TOWARDS A
% MENTAL HEALTH INTERVENTION SO AT
% ANY POINT, A LAW ENFORCEMENT CAN
% CALL THIS TEAM AND HAVE THEM
% COME IN.
% THIS TEAM CAN CALL LAW
% ENFORCEMENT, HAVE THEM COME IN,
% AND IT IS THE SAME ON THE
% MEDICAL SIDE.
% IF THE PARAMEDICS ARE VISITING
% WITH SOMEBODY WHO DOESN'T HAVE
% AN ACUTE MEDICAL PROBLEM, BUT
% THEY HAVE SOMETHING MORE
% LOW-LEVEL THAT'S ALSO A
% BEHAVIORAL HEALTH ISSUE, THE
% PARAMEDICS IN THE FIELD CAN CALL
% THE CARES TEAM TO COME IN AND
% MAKE THAT INTERVENTION SO THAT
% THE PERSON CAN HAVE A CONTINUUM
% OF CARE THAT'S BETTER THAN THE
% PARAMEDICS SAYING, WELL, YOU
% DON'T NEED A TRANSPORT TO THE
% HOSPITAL, WE ARE LEAVING,
% GOOD-BYE, HAVE A GOOD DAY,
% RIGHT?
% WE OFFER THIS EXTRA CARE THAT
% TAKES THE PERSON DOWNSTREAM, AND
% GIVES THEM A WARM HANDOFF TO THE
% APPROPRIATE MENTAL HEALTH
% PROVIDER AND HAVE THAT REFERRAL
% TAKE THE PERSON TO WHERE THEY
% NEED TO BE.
% >> WHAT WAS THE IMPETUS OF
% BRINGING THIS TO MADISON, AND IS
% THE MODEL YOU USE BASED ON
% PROGRAMS ALREADY PUT INTO
% PRACTICE IN OTHER CITIES?
% >> YEAH, GREAT QUESTION.
% SO WE'VE BEEN LOOKING AT THE
% OTHER MODELS HERE AT THE FIRE
% DEPARTMENT FOR A GOOD FOUR OR
% FIVE YEARS.
% SPECIFICALLY, THE MODELS WE
% RESEARCHED THE MOST WAS IN
% EUGENE, OREGON AND THE STAR
% PROGRAM IN DENVER.
% THERE'S QUITE A FEW AROUND THE
% COUNTRY AS WELL OPERATING
% SUCCESSFULLY SO THE IMPETUS WAS
% ALTHOUGH WE KNOW THE PROGRAMS
% ARE EFFECTIVE, WE FINALLY GOT
% MONEY IN THE BUDGET THIS LAST
% YEAR.
% ONE OF OUR CITY ALDERS, ALDER
% MARTIN, WAS BIG IN THE INITIAL
% START, TALKING WITH CHIEF DAVIS
% LAST YEAR, AND SUPPORT FROM THE
% MAYOR'S OFFICE AND COMMON
% COUNCIL, AN THEY WERE ABLE TO
% BUDGET APPROXIMATELY HALF A
% MILLION DOLLARS FOR THE TEAM
% ANNUALLY, AND THE HOPE AND
% VISION OF THE TEAM IS THEY WILL
% BE ABLE TO GROW.
% RIGHT NOW, OUR LITTLE PILOT
% PROGRAM THAT WE'RE RUNNING IS
% JUST RUN IN THE CENTRAL POLICE
% DISTRIBUTE OF THE CITY OF
% MADISON FROM THE RIVER TO PARK
% STREET, AND WE ARE ONLY RUNNING
% IT MONDAY THROUGH FRIDAY FROM
% 11:00 A.M. TO 7:00 P.M. AND SO
% THE VISION IS TO HAVE A TEAM
% THAT WORKS 24/7 THROUGHOUT THE
% WHOLE CITY AND EVENTUALLY,
% HOPEFULLY, THE WHOLE COUNTY,
% BUT, YES, RESEARCHING OTHER
% PROGRAMS WERE KEY AND GIVE US
% GOOD INFORMATION ABOUT THE RIGHT
% THINGS TO DO, THING WE SHOULDN'T
% DO, HOW TO EVAL-- EVALUATE THE
% PROGRAM OVER TIME USING DATA,
% AND SO THE OTHER PROGRAMS
% SUCCESSFUL OUT THERE HAVE BEEN A
% GREAT HELP.
% >> CITY DATA SAYS THAT MADISON
% RECEIVES ROUGHLY 7,000 MENTAL
% HEALTH RELATED CALLS PER YEAR,
% 20 CALLS PER DAY, AND PRIMARILY
% ANSWERED BY LAW ENFORCEMENT.
% WOULD THIS PROGRAM BE AIMED AT
% ALLEVIATING SOME OF THAT STRESS
% ON LAW ENFORCEMENT, AND IS IT
% ALSO MEANT TO PREVENT
% UNNECESSARY INJURY OR DEATH TO
% SOMEONE WHO NEEDS MENTAL HEALTH
% SERVICES BY A POLICE OFFICER, AS
% WE HAVE SEEN IN A LOT OF MEDIA
% REPORTS OVER THE LAST YEAR AND A
% HALF.%>> YEAH.
% SO THERE'S CERTAINLY GOING TO BE
% A REDUCTION IN STRESS ON LAW
% ENFORCEMENT BECAUSE OF THIS, AND
% THAT'S KIND OF A SIDE EFFECT OF
% US TAKING OVER SOME OF THESE
% CALLS FOR THEM, AND SO THE HOPE
% IS THAT, YOU KNOW, IF WE LOOK AT
% HARM REDUCTION STUDIES AND THE
% RIGHT PATH FOR PEOPLE, WE HOPE
% TO, YOU KNOW, DIVERT PEOPLE FROM
% THE CRIMINAL JUSTICE SYSTEM AND
% HOPE TO DIVERT PEOPLE TO
% EMERGENCY ROOMS TOO BECAUSE THE
% HOSPITAL EMERGENCY ROOMS CAN BE
% OVERWHELMED WITH FOLKS WHO DON'T
% NECESSARILY NEED EMERGENCY ROOM
% SERVICES, AND SO, YOU KNOW, WE
% ARE LOOKING AT JUST MAKING OUR
% WHOLE 911 SYSTEM MORE
% APPROPRIATE.
% IT RELIEVES STRESS ON THE FOLKS
% WHO DON'T NEED TO BE A PART OF
% THE SITUATION, AND, REALLY, WE
% WANT TO BE PATIENT CENTERED.
% WE WANT TO DO WHAT'S RIGHT,
% PROVIDE THE RIGHT INTERVENTION
% AT THE RIGHT TIME FOR FOLKS IN
% BEHAVIOR HEALTH CRISIS THAT
% DON'T NEED LAW ENFORCEMENT AND
% DON'T NEED EMERGENCY HELP.
% >> HOW IS THIS DIFFERENT FROM
% CRISIS INTERVENTION TEAMS OR
% HAVING MENTAL HEALTH SPECIALISTS
% THAT ARE PART OF LAW ENFORCEMENT
% TEAMS?%>> YEAH.
% IT IS SIMILAR.
% THE BIG KEY HERE IS THAT WE ARE
% TRYING TO BRING A TEAM THAT
% DOESN'T HAVE A LAW ENFORCEMENT
% OFFICER, AND SO WE HAVE A LOT OF
% QUESTIONS AROUND SAFETY.
% YOU KNOW, IS THIS TEAM GOING TO
% BE SAFE?
% YOU KNOW, HOW CAN YOU ASSURE
% THEIR SAFETY?
% THE FIRE DEPARTMENT, IN GENERAL,
% RESPONDS TO A LOT OF CALLS ON
% OUR OWN, AND WHEN WE COME TO A
% SCENE AND RECOGNIZE AN ELEMENT
% OF DANGER OR ANYTHING ELSE, WE
% ARE TRAINED TO DEESCALATE AS
% BEST WE CAN OUT OF THE SCENE AND
% CALL FOR LAW ENFORCEMENT BACKUP.
% THAT'S HOW THE TEAM IS TRAINED.
% THAT'S WHY THERE'S A FIRE
% PARAMEDIC PERSONNEL ON THE TEAM
% SO THERE'S AN UMBRELLA OF SAFETY
% AROUND THE TEAM WHEN NEEDED, BUT
% LOOKING, AGAIN, AT THE OTHER
% PROGRAMS AROUND THE COUNTRY, WE
% FIND WHEN THE 911 CENTER DOES
% THE JOB APPROPRIATELY AND
% SENDING THE TEAM INTO A
% SITUATION THAT IS SAFE AS THEY
% CAN TELL THAT IT IS THROUGH THE
% 911 CALL, THAT DOING THIS
% WITHOUT LAW ENFORCEMENT SHOULD%
BE A GOOD MODEL, BUT WE ALWAYS
% HAVE THAT LAW ENFORCEMENT BACKUP
% IF NEEDED, AND BECAUSE THAT
% PARAMEDIC IS THERE, THEIR RADIO
% AND SAFETY TRAINING THEY HAVE
% AND DEESCALATION TRAINING, WE
% EXPECT THAT THIS TEAM WILL
% HOPEFULLY BE SAFE, AND BE ABLE
% TO OPERATE IN A MANNER THAT WILL
% REALLY, TRULY HELP OUR PATIENTS.
% >> WHILE YOU HELPED TO WORK
% IMPLEMENT THIS PROGRAM, WHAT DID
% YOU HEAR FROM PUBLIC INPUT, AND
% HOW IS IT SPECIFICALLY TAILORED
% TO THE MADISON AREA AND MADISON
% NEEDS?
% >> GREAT QUESTION.
% WE DID QUITE A FEW LISTENING
% SESSIONS.
% WE TALKED WITH NOT ONLY
% COMMUNITY MEMBERS, BUT MENTAL
% HEALTH PROVIDERS IN THE AREA,
% AND WE TALKED WITH THE
% UNIVERSITY OF WISCONSIN MENTAL
% HEALTH SERVICES BECAUSE THEY ARE
% KIND OF IN OUR JURY DICTION AS
% WELL.%WE SPENT THE FEW MONTH
S BEFORE
% WE WENT LIVE REALLY GETTING OUT
% AND TALKING WITH FOLKS ABOUT
% WHAT THE NEEDS OF COMMUNITY ARE
% AND WHAT BEST PRACTICES WERE
% ACCORDING TO PROVIDERS, AND, YOU
% KNOW, EVERY STATE AND EVERY CITY
% HAS DIFFERENT STATE STATUTES AND
% ORDNANCES, AND SO THERE ARE
% THINGS DONE IN EUGENE, OREGON
% THAT WE CAN'T DO HERE.
% FOR INSTANCE, AROUND EMERGENCY
% DETENTIONS AND SOMETHING LAW
% ENFORCEMENT HAS TO BE INVOLVED
% WITH IN THE STATE OF WISCONSIN
% BY STATUTE.
% IF SOMEBODY NEEDED TO BE PUT IN
% CUSTODY AND PROTECTIVE CUSTODY
% UNDER EMERGENCY DETENTION, WE
% HAVE TO HAVE A LAW ENFORCEMENT
% OFFICER ON SCENE.
% THE GREAT THING ABOUT THE CITY
% OF MADISON AND DANE COUNTY IN
% GENERAL IS THAT WE HAVE A LOT OF
% RESOURCES.
% YOU KNOW, SOCIAL SERVICES ARE
% STRONG HERE.
% THE ONE THING WE ARE MOSTLY
% HOPEFUL ABOUT IS THAT WE REALLY
% BELIEVE WE'RE GOING TO BE ABLE
% TO TAKE THE SITUATIONS THAT WE
% ENCOUNTER AND CONNECT THOSE
% FOLKS WITH SOME SORT OF SERVICE
% THAT'S APPROPRIATE FOR THEM,
% AND, YOU KNOW, WE WERE VERY
% THOUGHTFUL IN MAKING SURE THAT
% OUR TEAM WAS DIVERSE.
% WE ACTUALLY EXTENDED OUT THE
% HIRING PROCESS FOR THE COMMUNITY
% PARAMEDICS BECAUSE WE WANTED TO
% SEE, HOPEFULLY, PEOPLE OF COLOR
% APPLYING, AND WE WERE FORTUNATE
% IN GETTING BILINGUAL SPANISH
% SPEAKER AS ONE OF OUR COMMUNITY
% PARAMEDICS, AND BOTH OF THE
% JOURNEY CRISIS WORKER IDENTIFY
% AS PEOPLE OF COLOR, AND SO THAT
% WAS VERY IMPORTANT TO US TO MAKE
% SURE THAT, YOU KNOW, WE HAD A
% TEAM THAT REPRESENTED THE
% COMMUNITY, THAT WAS SOME OF THE
% FEEDBACK THAT WE HAD GOTTEN, AND
% OTHER FEEDBACK FROM THE
% COMMUNITY WAS DON'T SHOW UP WITH
% BADGES AND UNIFORMS ON LOOKING
% INTIMIDATING, SO WE DECIDED TO
% PUT THEM IN CIVILIAN-TYPE
% CLOTHING, AND WE GAVE THEM A LOT
% OF DEESCALATION TRAINING, A LOT
% OF EXTRA CRISIS RESPONSE
% TRAINING THAT COMMUNITY
% PARAMEDICS NEEDED.
% AS 911 PARAMEDICS, WE DON'T HAVE
% TRAINING AROUND MENTAL HEALTH%
RESPONSE IN THE BASIC PARAMEDIC
% CLASS SO WE SENT THEM TO A
% 40-HOUR CLASS, CRISIS
% INTERVENTION TRAINING THAT IS A
% NATIONALLY CERTIFIED COURSE AND
% SENT THEM FOR DEESCALATION
% TRAINING AND MOTIVATIONAL
% TRAINING, AND OTHERS DESIGNED
% AROUND MENTAL HEALTH, AND THE
% JOURNEY CRISIS WORKERS ARE
% MASTERS AND BRING A LOT OF THE
% EXPERTISE TO THE TEAM AS WELL.
% DEPENDENTING ON WHAT COUNTY AND
% CITY YOU'RE IN, TEAMS MAY LOOK
% DIFFERENT, BUT WE DID OUR BEST
% TO MODEL OURSELVES OVER THOSE
% BEST PRACTICES.
% >> SOMETIMES PEOPLE DON'T WANT
% TO CALL POLICE OFFICERS IN A
% CERTAIN SITUATION FEARING THE
% RAMIFICATIONS OF MAKING THAT
% CALL.
% WILL THIS ENCOURAGE PEOPLE TO
% REACH OUT FOR EMERGENCY
% ASSISTANCE THAT MIGHT NOT
% NORMALLY OTHERWISE?
% >> I SURE HOPE SO.
% YOU KNOW, WE HAVE DONE OUR BEST
% TO GET THE INFORMATION OUT THERE
% ABOUT THIS TEAM.
% IF FOLKS ARE NERVOUS ABOUT
% CALLING 911 BECAUSE OF THE
% POSSIBILITY OF LAW ENFORCEMENT%
SHOWING UP AT THEIR HOME, THAT'S
% UNFORTUNATE.
% I PERSONALLY, YOU KNOW, HAVE
% WORKED WITH OUR POLICE
% DEPARTMENT HERE IN MADISON FOR
% 25 YEARS AND HAVE FAITH THEY DO
% THE RIGHT THING, AND THEY HAVE
% BEEN SPECIALLY TRAINED TO HANDLE
% MENTAL HEALTH CALLS, BUT I
% CERTAINLY UNDERSTAND WHY FOLKS
% DON'T LIKE SOMEBODY WEARING A
% GUN WALKING THROUGH THEIR DOOR
% IN THESE SITUATIONS, AND SO, YOU
% KNOW, I HOPE THAT AS THIS TEAM
% SHOWS SUCCESS OVER THE NEXT FEW
% MONTHS AND WE COLLECT DATA
% SHOWING THAT PATIENT
% SATISFACTION IS THERE AND WE'RE
% REALLY HELPING PEOPLE, WE'LL GET
% MORE FUNDING TO EXPAND THE TEAM
% OUT AND PROVIDE THESE SERVICES
% TO THE ENTIRETY OF DANE COUNTY
% AND THE MORE THIS TEAM RESPONDS
% TO THE BEHAVIORAL HEALTH CRISIS
% AND KEEP LAW ENFORCEMENT DOING
% THE THINGS THEY NEED TO DO ON
% THE LAW SIDE OF THINGS, I THINK
% IT'LL JUST WORK OUT BEST FOR
% EVERYBODY IN THE COMMUNITY.
% >> NOW, IT'S WORTH NOTING TODAY
% IS THE FIRST DAY OF THE PILOT
% PROGRAM, SO WHAT ARE YOUR SHORT
% TERM GOALS, LONG-TERM GOALS, AND
% HOW ARE YOU MEASURING SUCCESS?
% >> YEAH.
% GREAT QUESTION.
% YES.
% YOU TIMED THIS INTERVIEW VERY
% GOOD TODAY.
% WE JUST STARTED AT 11:00 A.M.
% TODAY FOR THE VERY FIRST DAY.
% SO THE MEASURING SUCCESS IS A
% TOUGH ONE.
% IT DEPENDS ON WHO YOU ASK,
% RIGHT?
% IF WE'RE BEING AS PATIENT
% CENTERED AS POSSIBLE, IT IS
% ABOUT GETTING PATIENT
% SATISFACTION SURVEYS AND
% FOLLOWING PEOPLE DOWNSTREAM%
THROUGH THE REFERRAL TO MAKE
% SURE THEY ENGAGE IN THE
% SERVICES.%WHEN WE LOOKED AT
THE EVALUATION
% CRITERIA FROM THE OTHER
% SUCCESSFUL TEAMS, IT WAS THINGS
% LIKE A FEWER CALLS TO THAT THE
% POLICE DEPARTMENT RESPONDED TO,
% A FEWER PEOPLE SENT TO EMERGENCY
% ROOMS AND JAILS BECAUSE OF
% CRISIS RESPONSES, AND MOST
% IMPORTANTLY, PATIENT
% SATISFACTION AROUND THE%TREA
TMENT THEY RECEIVED SO WE
% HAVE DATA ANALYST ASSIGNED TO US
% FROM THE CITY OF MADISON THAT'S
% PULLING ALL PATIENT CARE REPORTS
% BOTH FROM JOURNEY MENTAL HEALTH
% AND THE FIRE DEPARTMENT LOOKING
% AT ALL THE DATA, ACCUMULATING
% EVERYTHING THEY CAN GET TOGETHER
% AND PRESENT THAT TO THE MAYOR'S
% OFFICE AND PUBLIC HEALTH AND TO
% HAVE THEM EVALUATE IT AND LET US
% KNOW IF WE SHOULD SHIFT
% DIRECTIONS OR NOT.
% SHORT TERM, MY GOAL IS TO KEEP
% OUR TEAMS SAFE, KEEP THEM
% RESPONDING IN HELPING PEOPLE,
% AND LONG TERM IT'S GOING TO BE
% LIKELY FIGHTING FOR MONEY TO
% EXPAND OUR TEAM.
% >> ALL RIGHT.
% WE LEAVE IT THERE, CH É STEDMAN,
% ASSISTANT CHIEF OF MEDICAL
% AFFAIRS WITH THE CITY OF MADISON
% FIRE DEPARTMENT, THANK YOU, GOOD
% LUCK WITH YOUR FIRST DAY, AND
% KEEP GOING, AND THANK YOU FOR
% YOUR WORK AND THANK YOU SO MUCH
% FOR JOINING US.
% >> THANK YOU VERY MUCH, I
% APPRECIATE IT.
% >> FOR MORE FROM "HERE & NOW"
% AND PBS WISCONSIN, YOU CAN VISIT
% PBSWISCONSIN.ORG/NEWS, AND THANK%
YOU SO MUCH FOR JOINING US ON
% "NOON WEDNESDAY."